Help Us Keep Things Flowing Smoothly!

We’re so grateful for your support of our local flower collective! To keep our operations running smoothly and ensure the highest quality flowers for you, we kindly ask that you bring your own buckets when picking up or receiving a delivery.

Why This Matters:

• Buckets are essential to our growers. We use them daily for harvesting, cooling, and transporting flowers, and we carefully clean and sanitize them to maintain flower freshness and longevity.

• You're impacting multiple farms. A single order may include flowers from up to five different farms, and when buckets go missing, it affects all of them.

• We don’t always see you weekly. Unlike a traditional wholesale market, we don’t have daily pickups and drop-offs—if you take our buckets, they may be out of rotation for weeks, creating shortages for growers.

• Buckets are costly to replace. As a small-farm collective, we need to keep our buckets in circulation so we can continue providing high-quality flowers efficiently.

• Your flowers will benefit. Clean, well-maintained buckets ensure your flowers last longer and remain fresh as they travel from farm to florist.

Bucket Rental Fee:

We understand that sometimes a bucket might slip through the cracks, but if you have taken more than five buckets from us, we will charge a $5 per bucket flat fee for any additional buckets not returned in a reasonable timeframe. This helps cover the cost of replacement and ensures we have enough buckets to keep things running smoothly for all growers.

By providing your own buckets, you’re helping us all stay on track, ensuring timely deliveries/pickups and the best quality flowers. Think of it like preparing for a trip to the wholesale market—just as you wouldn’t expect the market to give away their buckets, we need to keep ours in circulation to continue serving you and all of our growers.

We appreciate your help in bringing your own buckets so we can continue providing you with the freshest, highest-quality blooms. If you have any questions, just let us know—we’re happy to help!

Flowers are delicate and fragile, and sometimes things don’t go as planned. We understand that problems can happen, and we want to make sure you’re always satisfied with your order.

If you have a quality issue with your order, email us a photo and description of the issue within 24 hours of receiving your order and we will work with you to resolve it accordingly. 

California Bay Flower Collective uses Rooted Farmers to process orders and payments. A credit card on file is required to place an order online through Rooted. If a buyer wants to pay with a different payment method such as check or direct deposit, you must contact us directly before placing an order. 

Buyers are responsible for maintaining current and valid payment information within their Rooted account. If a payment attempt is declined, Rooted Farmers and/or California Bay Flower Collective may automatically retry the charge using the payment method on file.

If payment cannot be successfully processed after three attempts, the buyer’s ordering privileges with California Bay Flower Collective will be temporarily suspended. Access to the shop will be restored once payment information has been updated and any outstanding balances have been paid in full.

California Bay Flower Collective reserves the right to require prepayment for future orders or modify payment terms for accounts with repeated late payments or failed transactions.

Because our products are perishable and sourced directly from our growers, timely payment is essential to supporting the farms that supply our collective.